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FROM THE IGLOO

“Dispatches from Tech Ops”

Category Archives: Tech Support

May 21, 2010 Faronics Core 3.2 Issue

We have had some customers reporting an issue upgrading to a point release of Faronics Core 3.2. The issue has been replicated by development at this time and we have been given the following workaround to get customers up and running until a fix is released: QA Team has replicated and confirmed FCC issue  #1249 [...]

February 12, 2010 Sleep States and maximizing power savings.

So, quick question – how many people know the difference between the various sleep states supported on most computer hardware? ACPI defines several different power states that a computer can be in at any given time, below is a table copied from Wikipedia that details the sleep states on a computer: State Description S0/Working System [...]

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August 10, 2009 New Deep Freeze version released

We have released a updated version of Deep Freeze to the masses today, the release notes for the changes we have made are listed below: Deep Freeze Standard Resolved an issue that could prevent installation from occurring successfully if a workstation had been updated to v6.52 or higher, then downgraded to v6.50, then updated to [...]

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July 27, 2009 Filtering in FCC

Many of our customers spend a lot of time making up custom groups in their installation of FCC (or any other management application) but a fair number miss out on some quick methods to organize computers via some simple tricks within Core Console. FCC allows users to create a series of automatic filters on user [...]

July 16, 2009 FCC Tips and Tricks (Adventures in the database)

Heads up: this tip details some messing around in the back end of our database, if you don’t know what you are doing, or even if you do please give us a quick shout before making changes to the data within. There are things that you can do back there that will be very difficult [...]

June 27, 2009 What about Windows 7 support?

September 3 2009 update: Please see: Deep Freeze (beta) for Windows 7 available. (Note that this answer is similar to, but different than, the What about Snow Leopard support? posting.) We’re asked this question all the time, every time a new OS version is poised for release: will Product X work on the new OS? OFFICIAL [...]

June 24, 2009 What about Snow Leopard support?

We’re asked this question all the time, every time a new OS version is poised for release: will Product X work on the new OS? OFFICIAL ANSWER: 1. We do not make any products publicly available with support for an OS until no earlier than one week prior to the OS’s official release date. 2. [...]

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